Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached. Returns must be initiated within 30 days of receiving your order. If the item does not meet these criteria, we reserve the right to refuse the return. We encourage you to inspect your items upon arrival to ensure they meet your expectations.
How to Request a Return
To initiate a return, please send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will respond to your request within 48 hours with further instructions on how to proceed. Please ensure that your email is clear and contains all necessary information to expedite the process.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that your return is received and processed without issues. If we have made an error with your order, we will cover the return shipping costs.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or color, please return the unwanted item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. We recommend checking our size guide before placing a new order to avoid any further returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include photos of the damage and your order number in your email. We will work with you to resolve the issue promptly, whether that means issuing a refund or sending a replacement item. Your satisfaction is our priority, and we want to ensure you receive quality products.
Contact Information
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us via email at [email protected]. Our customer service team is here to assist you and will respond to your inquiries as quickly as possible. We appreciate your understanding and look forward to helping you with your return process.